REFUND POLICY
Upon receipt of your order you must chill and refrigerate your seamoss gel immediately. Our products are freshly made and we recommend consuming them as soon as possible after delivery to fully enjoy the freshness of the product. The shelf of our seamoss gel is a maximum of 3 weeks post delivery date. A best before date will be displayed on each jar or on packaging.
If our products are not stored correctly, they may perish sooner than the use by date. We will not be held responsible if this is the case.
If you do not let us know of any issues with your order at the point of delivery we reserve the right not to replace or refund your order. If upon delivery of your order there is anything untoward you must contact us at that point via our website “Contact” page or info@seamossrocks.com receipt of your order you are fully responsible for the condition of it, thus checks should be carried out immediately upon delivery.
As our merchandise is a Fresh product we cannot exchange under ‘change of mind’ due to the distribution chain being broken, however we can offer a coupon on any new order, please contact us on info@seamossrocks.com for further information.
We reserve the right at our discretion to compensate or withhold any order or payment received which was incorrectly placed, we will however try our best and be as understanding of the situation as possible. We will not be held responsible for any delay or losses in the event of any order placed with incorrect information. We reserve the right to cancel any order placed and do so within a timeframe of our discretion.
